Banking Microsites Expand Scope
March 15, 2010 Many financial institutions' main Web sites include microsites — pages that promote a specific product or service....

Buyouts, Partnerships Fuel IBM Banking Industry Push
February 18, 2010 A steady drumbeat of acquisitions and partnerships at IBM Corp. in the past year has been aimed at positioning the company to...

Vendor Offers 2-Way Texting for Better Customer Service
January 11, 2010 A technology start-up has developed a text-message service that it says banks can use to improve customer service.

Core Renewal Down Under
October 28, 2009 Dan Curran is the executive GM for core banking modernization at Commonwealth Bank of Australia. He spoke with Bank...

The Core of the Matter
October 28, 2009 Union Bank is undertaking the biggest core replacement project in the U.S. in years. If the Infosys platform lives up to its...

Tools to Analyze Buzz Are Generating Some More of It
October 15, 2009 Social networking, blogs and other forms of Internet content are generating a tidal wave of opinions on almost every subject,...

New Applications Emerge to Combat Wire Fraud
September 28, 2009 With wire fraud increasing, banks are using a new generation of real-time antifraud applications to stem their losses.

Corporate Card Issuers Seek More Nuanced Cost Tracking
August 31, 2009 Corporate credit card issuers are beefing up their analytics and using sourcing controls to help business customers manage...

Branch-Design Innovators Aim to Bolster Relationships
August 13, 2009 Banks have been experimenting with branch design for 30 years now, but Wamu's Occasio branches were a significant leap. But...

Souped-Up ATMs Take Place of Tellers in the Branches
August 3, 2009 The machines have a high-speed, two-way video and audio link to a call center staffed with 14 tellers at the credit union's...