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Jim Van Dyke

Founder and President

Jim Van Dyke is CEO of Javelin Strategy & Research, a division of Greenwich Associates, which provides strategic insights into customer transactions, increasing sustainable profits for financial institutions, government, payments companies, merchants and other service providers. Javelinís independent insights result from an uniquely rigorous three-dimensional research process that assesses customers, providers, and the transactions ecosystem. Mr. Van Dyke is known for numerous new discoveries that have resulted from his companyís research on customer-related security, fraud, payments, and electronic financial services.

Mr. Van Dyke has led in the roles of research, product management and education at organizations ranging from Fortune 500 to startup. A frequent presenter, previous speaking venues range from US House of Representatives to numerous industry events. Mr. Van Dykeís published comments reach a global audience of over 40 million people per year though outlets ranging from CNN to the Financial Times.

Recent Stories From this Author

Profitability With Digital Customers: Whatís The Next Priority?
December 15, 2013 Digital channels are now simply table stakes, so how must retail leaders set priorities to achieve maximum sustainable profit?...