Nick Miller


Nick Miller helps commercial banks and credit unions generate more profitable relationships, faster, with small and medium-sized companies, their owners, and employees.

He works with branch, field sales, and call center sales team members focusing on client acquisition, relationship development, and retention through sales process and sales execution, positioning, and expertise.  

During the past 30 years,  Nick has consulted with community, regional, and money center banks in the US, Canada, and Mexico on sales strategy implementation, value propositions, sales process, customer experience, and staff development. He has MC’d Source Media’s  Small Business Banking Conference for six years. His “Weekly Sales Thought” column circulates globally and his articles have  been published or quoted in journals including, BAI Banking Strategies, Sales & Marketing Management, Commercial Lending Review, The RMA Journal, and American Banker.    See his videos and articles at Clarity’s web site,

Recent Stories From this Author

Branch Transition – Choosing the Challenges
January 4, 2016 The answer (to declining branch transaction volumes, mobile banking, etc.) is Universals – obviously. The bridge to the...

Chairman’s Recap of Day One
August 17, 2015

Chairman’s Opening Remarks and Small Business Segment Leader Panel
August 16, 2015 So…. What’s New? So much to talk about, so little time. To frame the Conference, three business line leaders from leading...

Closing Featured Session: STRATEGIC REFRESH – What Now? – Small Business Segment Leader Panel
July 15, 2014 “This business is not about longevity, it's about relevance.” Satya Nadella, CEO, Microsoft. Small Business Banking Leaders...

Chairman’s Opening Remarks
July 15, 2014

Chairman’s Opening Remarks
June 11, 2013

Chairman’s Remarks
July 26, 2012

Chairman’s Opening Remarks
July 26, 2012

SMALL BUSINESS FOCUS: Pay Attention! Developing and Retaining Small Business Relationships by Phone
January 2, 2012 J.D. Power data suggests that small business customers feel significantly more satisfied and are significantly likely to refer...

Chairman’s Recap of Day 1
July 18, 2011

Chairman’s Opening Remarks
July 18, 2011

Small Business in the Branches
December 15, 2010 Seriously - What do we need to change to make small business work in the branches? So much opportunity, so many...

Chairman’s Opening Remarks
July 19, 2010

Small Business Transformers - Reinventing Business Models For The New Order
November 24, 2009