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Retail Banking 2014

 

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Spencer Jones

SVP, Head of U.S. Digital Channels

TD Bank, America’s Most Convenient Bank®

Spencer Jones is the Senior Vice President and Head of U.S. Digital Channels for TD Bank, a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. He is responsible for TD Bank’s U.S. digital strategies, investment plans, sales objectives, experience indicators, operational metrics, and Risk/OCC obligations for Online, Mobile, and Tablet.


Spencer previously served as Senior Vice President of North American Strategy and Planning for Digital, supporting TD Canada Trust, TD Waterhouse, TD Insurance and MBNA Canada as well as TD Bank. Prior to that role, he also led North American Payments and Money Movement for Digital.


Before joining TD, Spencer was a Senior Vice President and Channel Executive for Payments at Bank of America and a Senior Vice President of eBusiness, Technology and Operations at Chartway Federal Credit Union.


Before entering the financial industry, Spencer was involved in several start-up companies and worked for Sprint Telecom in both their domestic and international divisions.


He makes his home in New Jersey with his wife and two daughters.