BANKTHINK

= Subscriber content; log in or subscribe now to access all American Banker content.

How to Keep Customers Returning to Your Branches

Print
Email
Reprints
Comment (1)
Twitter
LinkedIn
Facebook
Google+

JOIN THE DISCUSSION

(1) Comment

SEE MORE IN

RELATED TAGS

'No One Can Be 100% Certain of Compliance': Comments of the Week

American Banker readers share their views on the most pressing banking topics of the week. Comments are excerpted from reader response sections of AmericanBanker.com articles and from our social media platforms.

Comments (1)
Good piece. Good points. The only point I would challenge is whether or not being "wowed" by the branch experience would indeed increase your visits there. It definitely would increase your satisfaction in your choice of banks and may improve that bank's chances of getting further business from you (both good things). But it's unlikely to increase your branch visits. You were only there because you had to be. If (when) their technology gets better, you'll be happier still not making a branch trip at all.
Posted by My 2 Cents | Monday, January 14 2013 at 3:58PM ET
Add Your Comments:
Not Registered?
You must be registered to post a comment. Click here to register.
Already registered? Log in here
Please note you must now log in with your email address and password.
Already a subscriber? Log in here
Please note you must now log in with your email address and password.