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Missing from Banks: Sales Culture

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Comments (2)
Well said Andrew - not clear how soon this will change so, we've built software to do the selling and leverage the service culture. I think Wells Fargo has figured it out -- however, in their stores.
Posted by Devonk | Sunday, March 03 2013 at 7:25AM ET
You are spot on Andrew. When we help our bank clients make the transition to a sales culture it is a process, which begins with everyone agreeing to no longer speak of selling. Rather, we focus on Customer Satisfaction and upon that foundation the culture changes and sales increase exponentially.
Thanks,
Paul D. Alexander
Alexander Group, Inc.
Posted by paulalex | Monday, April 07 2014 at 3:05PM ET
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