Skip to Content Skip to Site Navigation
BankThink:  Inside the Industry, Outside the Box brought to you by American Banker

At Wells, 'slow and steady' mantra for integrating new purchases

Posted October 22, 2009 |  By Maria Aspan

In the industry’s race to integrate major banking company acquisitions, Wells Fargo & Co. likes being the tortoise rather than the hare.

"When we had the merger with NorWest and Wells Fargo, we took a longer approach to that merger than a lot of our competitors do with similar sized mergers. Similarly now [with Wachovia Corp.], I would say that we’re probably taking a more measured approach than some of our competitors are," Michael Kennedy, the head of W'ells Fargo’s enterprise payments strategy group, said in an interview Monday.

He told audience members during a keynote address at SourceMedia Inc.’s annual ATM, Debit & Prepaid Forum in Las Vegas, which concluded Tuesday, "There are a lot of moving parts, a lot of things we have to do to integrate the systems.

The banking industry got a "once-a-decade" example this month of just how badly those integrations can go -- and the sort of reputation backlash they can provoke -- as TD Bank angered many customers with weeks of systems glitches.

"I don't think there’s any silver bullet, where you can say, 'Oh, if they had done X, it wouldn't have happened,'" Kennedy said during the interview.  But he said a ‘measured approach’ is the best possible preparation.

At Wells Fargo, "just making it job one is going to be important to understand what all the intricacies are, what the complexities are, and really put a lot of smart people on it against those and see what can we do to get all the systems merged properly," he said. "Yeah, the merger's going to last a little bit longer, but we take the time to, in our opinion, do it right the first time."

| Comments

Comments:

Be the first to comment on this post using the section below.


Post a Comment:

Not Registered?

You must be registered to post a comment. Click here to register.

Already Registered?

If you have already registered to Bank Think, please use the form below to login. When completed you will immeditely be directed to post a comment.



Survey

Mobile banking has taken off, but acceptance of mobile payments is lagging; what type of payment service is likely to catch on first?

Search this Blog

About this Blog

Written by the journalists at American Banker, as well as the occasional guest, BankThink is about ideas, trends, and other developments in financial services.