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FEB 1, 2010

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Competition Roils Tech Seas

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Here's what we know so far: The retail banking business model that relies on NSF and OD fees is dead. CRM technology is being repurposed to manage the exploding collections practice. Customers are using less credit and more debit, and-shocker!-saving money. Mortgage portfolios require life-long, loan-level tracking. Mobile banking and person-to-person payments demand real-time data. Many corporate treasury tools are hopelessly outdated. This list goes on, and, adding urgency to the impetus, regulations on the table could mandate change in just about every area of banking products and operations. Almost all of this will mean new technology, or adapting the old, in a time when there's scarce dollars available to invest.

That's the view from the bankers' boats. Beneath this roiling sea is a vendor community that's in a flux all its own. Fidelity National's acquisition of Metavante was driven in no small part by FIS Chairman Lee Kennedy's constant check of his rear view mirror, with fears that Oracle and IBM were gaining in their efforts to make a play for his customer base. Kennedy said so explicitly, and the acquisitions and partnerships announced by enterprise rivals like Microsoft, IBM and Oracle in the intervening months have proved him right.

"The increased focus on financial industry technology suggests that the long expected wave of core platform transformation in the U.S. could happen," says Steven Reiter, a senior executive and banking technology lead at Accenture. "The banking industry drivers are consolidation and the entrance of foreign players and non-traditional competitors, increased customer servicing demands, high IT development and maintenance costs, the need for greater product flexibility, and impending regulatory changes."

To be sure, a $2 billion community bank in Paducah will remain the sweet spot for incumbent fintech vendors; it's tough to imagine any of the enterprise players having the desire, or ability, to handle the complexity that comes with serving the masses of the U.S. banking market. But with both the banking and vendor seas turbid with change, it's impossible to predict how the forces of competition, regulation and consumer desires will reshape the market in the coming years. One thing's for sure says Fiserv CEO Jeff Yabuki, "I don't think you can prudently ignore companies that have the bandwidth and resources such as an IBM or Oracle or HP or Microsoft."

Neither do we. Here's a look at what IBM, Microsoft and Oracle have been up to in the past year or two, and what it means for U.S. banks.


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The $25 billion mortgage robo-signing settlement is:
Political extortion from the banks in an election year
A slap on the wrist — the banks put reserves away for this long ago, they won't even feel it
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