Banks' need for powerful software has never been higher, but satisfaction with existing tools is down.

The "bring your own device" to work movement brings convenience to employees and tests the wit and verve of IT staff.

A Google+ page parodying Bank of America made a splash during the second week of November. Being the butt of a joke isn't the worst thing in the world, but it can make a company look clueless.

Smartphones equipped with context-aware computing can use motion sensors to switch to voice-activated mode. Are bank customers ready for phones that know what they're doing?

A recent survey indicates that a majority of banks plan to spend more on small-business IT than they did last year. Fifth Third is among those making both organizational and technological investments.

Mobile carriers' ability to protect consumers' mobile payment transactions has been called into question.

Fifth Third chose the simple way to figure out what customers wanted from a bill-payment solution: ask them.

An aging core system required more coding knowledge than new employees at First Federal of Bucks County could handle.

The Mississippi bank's purchase of software for risk-assessing and stress-testing commercial loans proved fortuitous when it bought Whitney Bank and its book of troubled real estate debt.

Commonwealth Bank of Australia made a splash with a new mobile payment app it launched in late December, Kaching. It offered a pretty video on YouTube showing how the app works and capitalized on the interest it generated by announcing the app two months prior to release.

Five Questions with Alicia Moore, head of ATM banking group, Wells Fargo.

Community banks can find revenue in small-business lending. But frustration on both sides threatens those relationships.

Small banks have the love and large banks have the technology, but neither provide consumers with empowerment and control.

Some predictions are easy. Mobile banking and tablet banking apps will become more sophisticated. IBM recently came out with its own list of five technologies that will define the future. Many of these already exist and some are relevant to banks.