Open source software offers many benefits, including lower cost and faster development times, but it also presents management challenges around licensing, patching and finding knowledgable staff.

After a rash of online banking outages, banks are dusting off redundancy and contingency strategies, and using social media as a way to keep customers out of the dark.

Even for web and mobile heavy institutions like USAA, banking centers can prove helpful for service and marketing.

Hackers are increasingly targeting mobile applications. But there are many simple steps banks can take to protect themselves and their customers.

Regulators are asking lenders to be more responsible for disclosures and document integrity for the third-party services they use, from appraisals to collections to foreclosures.

Sharon Credit Union has discovered a key to being first to market with new features such as remote deposit capture: contributing to pilot tests and being a reference for the vendor.

Something unfunny happened on Washington Trust's way to migrating to Windows 7 - a performance slowdown.

Grow Financial FCU sought a simpler means of bringing its systems back after outages. Virtual machines have provided part of the answer.

Five questions for Navy Federal Credit Union's assistant vice president of electronic services Meghan Gound.

Banks are building digital offerings for the day when the branch is no longer the primary customer communication channel.

Serving Generation Y customers - 18 to 32 year olds - takes strong mobile banking offerings, alerts and real-time information.

Bankers are reluctant to embrace cloud computing based on a variety of security and regulatory fears, concerns that aren't matched by reality.