Business process management software is getting a boost from data management and analytics tools, as well as innovations that allow for more dynamic user experience in digital channels.

At BNY Mellon, cloud-based software is the answer to the question of how to manage executives' myriad devices.

A federal court is allowing a fraud lawsuit against Ocean Bank to proceed, even though the bank's security tech was found to be in line with federal guidelines. That could spell trouble for all banks.

Banks like B of A, Comerica, Citigroup and JPMorgan Chase are expanding relationships with business banking clients by promising greater visibility and negotiating power with the corporates' vendors.

Banks will need to track payments the way FedEx tracks packages when Dodd-Frank Section 1073 takes effect in February.

American adults have increased their use of mobile payments by about 50% over last year. What does this mean for the banking system?

Manish Kohli answers five questions and discusses Citigroup's extension of mobile alerts to corporate customers around the world, and how it can impact other mobile services.

Eli Lilly Federal Credit Union realized that before it could deploy new mobile banking software, it needed to update its aged core banking system.

A backup site in Minneapolis was too remote for this Cashmere, Washington-based bank. A site 183 miles away, in the same state, made more sense.

Sales leads, better press and fewer customer complaints should all go into the social media return on investment calculation.

Personetics' predictive customer service application wowed the crowd at SoureMedia's mobile banking conference.

As banks move into new channels, they need new lines of communication, and perhaps a different attitude.