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Bank Technology News - Technology Innovation. Business Results.

March 1, 2010

Community Banks Make Lemonade

2009 was not the year that most small banks undertook groundbreaking tech projects, but this year's ranking of the Top Community Bank IT projects found some great examples.

Social Networks

How to Stay Online and Inbounds

FINRA's Facebook and Twitter guidance was a start, but questions remain

GRC

A Home for Risk, Rules and Revenue

Zions integrates governance, risk and compliance with performance and profitability measurements across silos

Plugged In

Kight Checks Out From CheckFree

He's leaving Fiserv, but don't count him out. Pete Kight's next act is in private equity.

Going Green

Savings More than Virtual for Small Banks

Community banks are turning to server virtualization to reduce energy costs, and are getting results

PFM

Consumer Spending Site Promises a Bundle

Citi and MSN's Bundle offers demographic spending comparisons as it mulls more services in the future

Mobile

Channel Surfing

Wells' offering shows a true separation between PCs and mobile

Treasury Management

Slipping A Card Into The Payments Chain

Institutions like BNY Mellon hope virtual cards can boost adoption of automated business payments

Customer Tactics

Microsites Get a Megaphone

Megasites target specific segments and incorporate social networking

Voice Automation

IVRs Get On The Brandwagon

New IVR technology's improving links to core banking and CRM platforms, allowing automated voices to be more intuitive and consistent with the bank's brand identity

Security

EMV's Expensive. But Denials Abroad Might Be Worse

The card security format requires investment, but users are complaining about cards getting rejected overseas. That might be enough for domestic banks to change their stance.

Online Banking

Big Banks Invest in Marketing, PFM Online

The forecast for investments in retail banking technology was gloomy, but big banks say development of the online channel will still get considerable attention this year.

Firing Line

PFM's Value Resides in Actionable Information

PFM's ultimate value resides in actionable information.

Direct Access

ATMs Get More Connected

In an effort to expand the utility of teller machines, more banks are weaving them into other customer facing channels like branches and mobile

Perspectives

What's Ahead For PCI?

There's a lot of changes coming to PCI, and the discussions are sure to be heated. Here's the Council's roadmap for the coming months.

Perspectives

Better Pricing Heals Wounds

Consumers are disenchanted with banks, but relational pricing is an emerging way to win the hearts and minds of customers - and their business

Firing Line

PFM's Value Lies in Action

There are two problems with PFM these days. First, it's strictly big-bank territory. Second, the information available hasn't progressed to the point where it's really actionable.

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Back Issues

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Community Banks Make Lemonade

2009 was not the year that most small banks undertook groundbreaking tech projects, but this year's ranking of the Top Community Bank IT projects found some great examples.

Cover image

Competition Roils Tech Seas

Banking's fundamental business models and regulatory structure have changed, or are about to. "New normal" consumers are expecting innovation and real-time access. Beneath this is a vendor community that's in a flux all its own, with consolidation and enterprise vendors making aggressive plays for the market.

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IT Spending Forecast:Spring Thaw?

The financial industry's long winter is presumably in the rear view mirror, but don't expect a day at the beach - in most cases 2010's IT budgets will be a return to 2008 at best. The still-struggling banking industry will keep most investments in new technology on hold for some time, except for those that impact profitable bastions like corporate payments, or are mandated by new regulations.

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Innovation's Next Act

American Express' plan to buy Revolution Money, an alternative PIN-based credit card and online P2P payments network that promises greater security, tells you much of what you need to know about bank innovation these days: It's mostly about payments and safety, and the hits that banks have taken during the last two years have left many working quietly on incremental advances while the leaps and bounds are engineered on the fringes and outside the gates.

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Vendors Turn Lemons into Lemonade

We could begin this article with a recap of the dismal global economy the record number of bank failures. But instead some good news: In a year where there were huge structural changes in financial services, the top 100 financial technology firms saw their revenue grow.