March 1, 2010
Community Banks Make Lemonade
2009 was not the year that most small banks undertook groundbreaking tech projects, but this year's ranking of the Top Community Bank IT projects found some great examples.
Social Networks
How to Stay Online and Inbounds
FINRA's Facebook and Twitter guidance was a start, but questions remain
GRC
A Home for Risk, Rules and Revenue
Zions integrates governance, risk and compliance with performance and profitability measurements across silos
Plugged In
Kight Checks Out From CheckFree
He's leaving Fiserv, but don't count him out. Pete Kight's next act is in private equity.
Going Green
Savings More than Virtual for Small Banks
Community banks are turning to server virtualization to reduce energy costs, and are getting results
PFM
Consumer Spending Site Promises a Bundle
Citi and MSN's Bundle offers demographic spending comparisons as it mulls more services in the future
Treasury Management
Slipping A Card Into The Payments Chain
Institutions like BNY Mellon hope virtual cards can boost adoption of automated business payments
Customer Tactics
Microsites Get a Megaphone
Megasites target specific segments and incorporate social networking
Voice Automation
IVRs Get On The Brandwagon
New IVR technology's improving links to core banking and CRM platforms, allowing automated voices to be more intuitive and consistent with the bank's brand identity
Security
EMV's Expensive. But Denials Abroad Might Be Worse
The card security format requires investment, but users are complaining about cards getting rejected overseas. That might be enough for domestic banks to change their stance.
Online Banking
Big Banks Invest in Marketing, PFM Online
The forecast for investments in retail banking technology was gloomy, but big banks say development of the online channel will still get considerable attention this year.
Firing Line
PFM's Value Resides in Actionable Information
PFM's ultimate value resides in actionable information.
Direct Access
ATMs Get More Connected
In an effort to expand the utility of teller machines, more banks are weaving them into other customer facing channels like branches and mobile
Perspectives
What's Ahead For PCI?
There's a lot of changes coming to PCI, and the discussions are sure to be heated. Here's the Council's roadmap for the coming months.
Perspectives
Better Pricing Heals Wounds
Consumers are disenchanted with banks, but relational pricing is an emerging way to win the hearts and minds of customers - and their business

