Wells Extends Text Banking to All Customers

Bank Technology News  |  February, 2010

Wells Fargo late last week made text banking accessible to all customers, including those that have not enrolled in the bank’s online banking, making it one of the first major banks to do so.

To activate the service, which is free beyond mobile carrier text messaging and Web access charges, consumers visit wf.com/text from an Internet-enabled mobile phone and provide their phone number.

After receiving a “welcome” text message from Wells with instructions, they can begin text banking by sending commands such as BAL ALL for all balances, or COM for a list of commands.

Customer accounts are referred to by nicknames, so account numbers, passwords and other personal information are not needed.

After the initial text is sent, the text number 93557 is saved in a mobile phone address book to speed the process for subsequent visits.

In a statement, Arah Erickson, vp and head of Wells Fargo’s retail mobile banking, said the service will be available via mobile phone through text queries, calling text banking  “the fastest, easiest way for customers to see a snapshot of their accounts.”

 

The FinTech 100

FIS and Tata once again top the annual FinTech 100 list of vendors, ranked by revenue; IBM and Hewlett-Packard lead the pack of tech companies serving multiple industries; and Bionym and Silver Tail are among the 10 Tech Companies to Watch.
DAILY ENEWSLETTER UPDATE

A Newsletter featuring Bank Technology News' top stories plus special reports and data

This feature displays payments industry news and analysis from American Banker sibling brand PaymentsSource. Registration is required; for more information contact customer service.

TWITTER
FACEBOOK
LINKEDIN
Already a subscriber? Log in here
Please note you must now log in with your email address and password.