New Era Of Fundamental Change Calls For Peak Performance
Financial services firms are facing challenges today that are more severe and intractable than any they have encountered before. As they move forward in this new environment, they will likely be forced to accept slower growth and leaner profits. Cost-management alone will not be enough to remove the threat of diminished performance. To succeed in the new era, financial firms will need to significantly upgrade the way they approach the disciplines of process improvement, customer relationship management, and product innovation.