Conference Agenda

8:00 AM - 9:00 AM

Breakfast and Registration

9:00 AM - 9:15 AM

Welcome and Opening Remarks

Sarah Phelps, Principal, FIRST ANNAPOLIS

9:15 AM - 10:00 AM

Keynote Presentation: Customer Needs and Loyalty Program Management

Rob Rosenblatt, General Manager, Customer Loyalty & Innovation, CHASE CARD SERVICES

10:00 AM - 10:45 AM

Panel Discussion: Cost per Point Reduction Strategies

Moderator: Marti Beller, President, AFFINION LOYALTY GROUP

Panelist: Ram Ahluwalia, SVP, Rewards and Partnerships, MERRILL LYNCH

Panelist: Gordon Gurnick, President, North America, GROUP RCI

Panelist: Stef Erik Anderson, First VP Loyalty and Rewards, SUNTRUST BANKS

Panelist: Dan Mariello, SVP, Retail Payment Solutions, U.S. BANK

10:45 AM - 11:15 AM

Networking Break

11:15 AM - 12:00 PM

Liability Accruals: Balancing Program Cost and Customer Impact

John R. Kryczka, Director, Insurance Management Solutions Practice, PRICEWATERHOUSECOOPERS LLP

Christa Dewire, Partner, U.S. Banking & Capital Markets Practice, PRICEWATERHOUSECOOPERS LLP

12:00 PM - 1:00 PM

Networking Lunch

1:00 PM - 1:45 PM

Setting and Managing Program Tiers

Featured Speaker TBD

1:45 PM - 2:30 PM

Multi-Tender vs. Store Card: Pros, Cons, and the Saks Fifth Avenue Approach

Rick Ferguson, Editorial Director, COLLOQUY

Andrew Pyper, Senior Director Loyalty & Credit Marketing, SAKS FIFTH AVENUE

2:30 PM - 3:00 PM

Networking Break

3:00 PM - 3:45 PM

Panel Discussion: Loyalty Under Stress: Repositioning your Rewards Programs

Moderator: John Bartold, VP, Loyalty, EPSILON

Panelist: Beverly Hollifield, President, AT&T SELECT BUSINESS REWARDS

Panelist: Michael Mueller, VP, International Loyalty & Partnerships, WYNDHAM HOTEL GROUP/WYNDHAM REWARDS

Panelist: Bob Ryan, Senior Vice President, Rewards Management and Enhancement Services, WELLS FARGO

Bob Daly, SVP, Retail Payment Solutions, U.S. BANK

3:45 PM - 4:30 PM

Panel Discussion: Debit Rewards

Moderator: Josh Gilbert, Manager, FIRST ANNAPOLIS

Panelist: Whitney Stewart, SVP, Enterprise Payments Strategy, SUNTRUST

Panelist: Kevin Murphy, Debit Card Segment Manager, PNC BANK

Additional panelists to be announced

4:30 PM - 5:00 PM

Closing Remarks and Conference Takeaways

5:00 PM - 6:00 PM

Networking Reception

Event Location

Wednesday, December 2, 2009