Monday, November 15, 2010

4:15 PM - 5:00 PM

Track: Branch-Based Customers View Track

ONLINE AND MOBILE FOR SMALL BUSINESS

Richard Weeks, Senior Vice President, Internet Services Group, WELLS FARGO & COMPANY

Over 10 years ago, Wells Fargo successfully launched Wells Fargo Business Online Banking. As technology reshapes how small businesses manage their business and interact with their customers, value-add services and experiences offered Online may introduce new revenue streams. In this session, Richard Weeks will share his learning and insight from 10-years in the Small Business Online environment to discuss:

-The growth and importance of Small Business Online Banking

-Establishing the right Small Business Online foundation: Customer Insight + Architecture + Experience + Continuum

-The potential of Mobile for Small Businesses

-The Small Business Online Crystal Ball

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