Track: THE CUSTOMER TRACK

Monday, March 22, 2010

1:45 PM - 2:30 PM
Why Is Customer Satisfaction Important?
Linda Verba, Head of Retail Product, TD BANK

With a commitment to a legendary customer service approach, TD Bank has built a retail bank that is built on the brand promise of being America’s Most Convenient Bank. A four-time JD Power winner, TD Bank understands why and how customer service drives the bottom-line. Find out how to build customer satisfaction to help fix or maintain customer loyalty at your organization.

2:30 PM - 3:15 PM
Small Business Transformers - Reinventing Business Models For The New Order
Moderator: Nick Miller, President, CLARITY ADVANTAGE
Rick Otero, Executive Vice President, Services & Customer Experience, CAPITAL ONE BANK

…

3:45 PM - 4:30 PM
Beyond The Meet And Greet - Energizing Your Branches For Optimum Customer Satisfaction And Cross-Sell
Monica Lemperle, Vice President, Sales Management, CITIBANK

…

4:30 PM - 5:15 PM
Simplifying the Customer Experience
Matthew Macomber, Executive Vice President, Internet Channel, BANK OF THE WEST

…