KEYNOTE ADDRESS: BANK 2.0 - HOW CUSTOMER BEHAVIOR AND TECHNOLOGY ARE CHANGING BANKING FOREVER

Brett King, author of the bestselling book BANK 2.0, explains why customer behavior is changing so rapidly. He will discuss the 3 phases of disruptive change - outline why checks are rapidly disappearing - why cash is next – and why your mobile phone will replace your wallet in the next 2 to 3 years. King will show how bank branches can adapt and thrive in this new environment.