Thursday, June 14, 2012

1:45 PM - 2:30 PM

Track: Promote Success View Track

AT YOUR SERVICE: INNOVATIVE STRATEGIES FOR CREATING A CUSTOMER SERVICE CULTURE

Joseph Coleman, President, RITECHECK

Lisa Henken, VP Customer Experience, NETSPEND CORPORATION

Ed Sheerins, Vice President, Head of Branch Administration, CARVER FEDERAL SAVINGS BANK

Jane Thompson, Senior Advisor, CENTER FOR FINANCIAL SERVICES INNOVATION

Experts share their wisdom on delivering top-notch customer service experiences that not only guide consumers to the right financial behaviors and choices, but build customer trust in your company and products. Learn how your employees can use teachable moments to educate consumers, how to leverage data on customer usage patterns and complaints to improve products and services, and how to create an environment that encourages your employees to act swiftly and fairly to resolve issues in both online and in person environments.

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