NAVIGATING THE PATH TO QUALITY IN THE FINANCIAL SERVICES MARKETPLACE

At last year's Forum, CFSI introduced the Compass Principles, aspirational guidelines for quality in the innovation and execution of financial services. This session features companies who have begun to implement these Principles into their business strategies and the marketplace. What does it mean for a company to operationalize consumer-oriented quality standards? How can the Principles change the marketplace to improve both consumer well-being and provider bottom lines? What are the implications for the industry, the consumer, and the policy environment? Examine these questions and the initial results of CFSI’s Compass Principles one year later.