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Thursday, June 14, 2012

4:00 PM - 5:30 PM
Track: Build Trust View Track

PUTTING THE CONSUMER FIRST: DESIGNING, DELIVERING, AND IDENTIFYING QUALITY IN PREPAID

Mick Conlin, SVP, META PAYMENT SYSTEMS
Donna Ortega, Program Manager, Income Impact Area, AARP FOUNDATION
Romy Parzick, Head of Customer Impact Initiatives, NETSPEND
Kirsten Trusko, President, NETWORK BRANDED PREPAID CARD ASSOCIATION
Bob Hunt, Vice President And Director, Payment Cards Center, FEDERAL RESERVE BANK OF PHILADELPHIA
Frank Kaplan, SVP Business Development, NETSPEND CORPORATION
Carol Lee Mitchell, Vice President – Senior Business Leader, MASTERCARD WORLDWIDE
Lisa McFarland, Head of Consumer Prepaid Products, VISA INC.

Join this session to learn the best way to design, deliver, or identify a great prepaid offering. First, learn what real data shows us about how consumers are actually using prepaid accounts from the latest research of millions of prepaid transactions. Then, combine your new consumer usage insights with a vision for excellence in prepaid. Hear from a panel of industry leaders about how the Compass Guide to Prepaid can help you identify all the important aspects for designing and delivering quality with the consumer in mind.

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