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Conference Agenda

Sunday, March 21, 2010

9:00 AM - 12:00 PM
ACA Workshop: Advanced Skiptracing and Cybertracking
Ron L. Brown, President and CEO, CSI GROUP
12:00 PM -
Registration Opens
12:30 PM - 2:00 PM
Luncheon for Professional Women of the Collections Industry
Moderator: Victoria Edwards, Senior Vice President, ESTATE INFORMATION SERVICES, LLC
Panelist: Debra Everly, SVP & Chief Acquisitions Officer, ASSET ACCEPTANCE CAPITAL CORP.
Panelist: Teri L. Strahine, Chief Sales & Marketing Officer, INTEGRITY FINANCIAL PARTNERS INC.
Panelist: Erin Towns, Senior Recovery Manager, DELL FINANCIAL SERVICES
2:00 PM - 3:45 PM
Closed-Door Peer Collaboration
4:00 PM - 5:00 PM
Opening Keynote
David Wyss, Chief Economist, STANDARD & POOR'S
5:00 PM - 7:00 PM
Opening Welcome Reception
5:00 PM - 7:00 PM
Collections & Credit Risk's Meet the Editor (Booth 45 )
Darren Waggoner, Chief Editor, COLLECTIONS & CREDIT RISK

Monday, March 22, 2010

Click on any of the track details below to view a detailed explanation
TECHNOLOGY Concurrent Track STRATEGY Concurrent Track
7:45 AM -
Registration & Breakfast
8:30 AM - 8:45 AM
Chair's Opening Remarks
Barrett Burns, President & Chief Executive Officer, VANTAGESCORE SOLUTIONS LLC
8:45 AM - 9:30 AM
Keynote Address
Kevin Blakely, Chief Risk Officer, HUNTINGTON BANCSHARES INCORPORATED
9:30 AM - 10:15 AM
New Credit Risk, Collections & Recovery Practices for a New Decade
Moderator: Kathy Castle, Managing Associate, AURIEMMA CONSULTING GROUP
Panelist: Jason Brock, SVP - Credit Risk Manager, Retail Lending, ZIONS BANCORPORATION
Panelist: David W. Huiskens, Senior Vice President & Officer-In-Charge, COMERICA LOAN CENTER.
10:15 AM - 10:45 AM
Refreshment Break
10:15 AM - 10:45 AM
Collections & Credit Risk’s Meet the Editor (Booth 45)
Darren Waggoner, Chief Editor, COLLECTIONS & CREDIT RISK
10:45 AM - 11:30 AM
What do the Numbers Tell Us – Bankruptcy Trends & Outlook
Thomas A. Lee III, Managing Partner, BECKET & LEE LLP
Chris Lundquist, President and CEO, LUNDQUIST CONSULTING INC.
11:30 AM - 12:00 PM
FTC UPDATE
Joel Winston, Associate Director of the Division of Financial Practices, FEDERAL TRADE COMMISSION’S BUREAU OF CONSUMER PROTECTION
12:00 PM - 12:45 PM
Open Forum
Moderator: Sean McVity, Managing Partner, GARNET CAPITAL ADVISORS, LLC
12:45 PM - 2:00 PM
Industry Innovation Lunch Session: Get Back to the Metrics that Matter Bringing the Full Power of Technology to Bear on Contact Problems
Paul McGee, Director, Customer Contact Management, NCO
Ernest Maupin, South Area Associate Director of Financial Services, VERIZON WIRELESS
Kevin Stark, Senior Director of Sales Engineering, LIVEVOX
John McNamara, Chief Marketing Officer, LIVEVOX

Hosted by:

Pre-registration is required.
Topic TBD

12:45 PM - 2:00 PM
Lunch
2:00 PM - 2:45 PM
Track: TECHNOLOGY Concurrent Track View Track The Debtor Contact Data Continuum: Navigating through a "Sea of Data" to Optimize Contact Information
Session Leader: Robert Fite, Vice President, Receivables Management Market Planning, LEXISNEXIS RISK SOLUTIONS
2:00 PM - 2:45 PM
Track: STRATEGY Concurrent Track View Track Decrease Defaults with Untapped Customer Information
Moderator: Bobbie Britting, Research Director, TOWERGROUP
Panelist: Tom Johnson, Vice President of Product Development, ZOOT ENTERPRISES
Panelist: John Pannell, Vice President, Credit Risk & Finance, FIRST INTERSTATE BANK
Panelist: Sue Saathoff, Senior Vice President of Operations, World’s Foremost Bank, VICE PRESIDENT, CABELA'S
2:45 PM - 3:30 PM
Track: TECHNOLOGY Concurrent Track View Track Leveraging Advanced Technology Solutions to Expand Treatments to Distressed Customers
Moderator: Brian Reiss, Managing Director – US Practice, BRIDGEFORCE, INC.
Panelist: Brianna Elsass, Manager, Self-service Channel and Communications Strategy, DISCOVER FINANCIAL SERVICES
Panelist: Tom Feely, Senior Director, Collections, SALLIE MAE
Panelist: Jeff Gartland, Manager of Collections, US BANK
Panelist: Vytas Kisielius, Chief Executive Officer, COLLECTIONS MARKETING CENTER (CMC)
2:45 PM - 3:30 PM
Track: STRATEGY Concurrent Track View Track Why You Can’t Afford to Ignore Debt Settlement
Moderator: Teresa Dodson, COO/Executive Vice President, PERSOLVO DATA SYSTEMS
Panelist: Carmine Dorio, Senior Vice President, PROGRESSIVE FINANCIAL SERVICES, INC.
Panelist: Dave Leuthold, Executive Director, THE ASSOCIATION OF SETTLEMENT COMPANIES (TASC)
Panelist: Jenna Keehnen, Executive Director, UNITED STATES ORGANIZATION FOR BANKRUPTCY ALTERNATIVES (USOBA)
Panelist: Roger Knauf, Executive Director, DBA INTERNATIONAL
3:30 PM - 4:00 PM
Refreshment Break
4:00 PM - 4:45 PM
Track: TECHNOLOGY Concurrent Track View Track Next-Generation Credit Analysis
Moderator: Chetan Patel, Executive Vice President, ISGN
Panelist: Thomas Bloetscher, SVP, Consumer Senior Credit Officer, REGIONS BANK
4:00 PM - 4:45 PM
Track: STRATEGY Concurrent Track View Track Sustaining Vendor Performance In a Negative Macroeconomic Environment
Moderator: Sean McVity, Managing Partner, GARNET CAPITAL ADVISORS, LLC
Panelist: Mike Goins, Senior Manager, CHRYSLER FINANCIAL
Panelist: Kevin M. O'Donnell, Agency Manager, WELLS FARGO
Panelist: Ken Muldowney, Vice President, REGIONS BANK
4:45 PM - 5:30 PM
Track: TECHNOLOGY Concurrent Track View Track Navigating Debtor New Forms of Communication
Panelist: Brian Cutler, Senior Director, Product Management, Program Management, ONTARIO SYSTEMS LLC
Panelist: Jennifer Wigington Weller, Partner, HINSHAW & CULBERTSON LLP
Panelist: Barbara A. Sinsley, Partner, BARRON, NEWBURGER, & SINSLEY PLLC
5:30 PM -
Networking Reception

Tuesday, March 23, 2010

8:00 AM - 8:30 AM
Breakfast
8:30 AM - 8:45 AM
Chair's recap
Barrett Burns, President & Chief Executive Officer, VANTAGESCORE SOLUTIONS LLC
8:45 AM - 9:30 AM
Keynote Address
Rozanne Andersen, Chief Executive Officer and General Counsel, ACA INTERNATIONAL
9:30 AM - 10:00 AM
Optimizing Resolutions: Knowing What to Do with the Cues Borrowers Give You
Seth Carter, Vice President of Consumer Psychology and Collection Sciences, ALTISOURCE PORTFOLIO SOLUTIONS, S.A.
10:00 AM - 10:15 AM
Refreshment Break
10:15 AM - 11:00 AM
Facing a Regulatory Revolution – Insight to Help you Prepare
Moderator: Debra Ciskey, Director of Compliance, AFNI, INC.
Panelist: Robby H. Birnbaum, Partner, GREENSPOON MARDER, P.A.
Panelist: Anthony E. DiResta, Partner, Advertising, Marketing & Media, MANATT, PHELPS & PHILLIPS, LLP
11:00 AM - 11:45 AM
Is it possible to run a tight ship AND have happy sailors?
Carol-Ann St. Onge, AVP, Collection Strategy, LAURENTIAN BANK OF CANADA
12:30 PM -
Conference Concludes