Monday, March 22, 2010

4:00 PM - 4:45 PM

Track: STRATEGY Concurrent Track View Track

SUSTAINING VENDOR PERFORMANCE IN A NEGATIVE MACROECONOMIC ENVIRONMENT

Moderator: Sean McVity, Managing Partner, GARNET CAPITAL ADVISORS, LLC

Panelist: Mike Goins, Senior Manager, CHRYSLER FINANCIAL

Panelist: Kevin M. O'Donnell, Agency Manager, WELLS FARGO

Panelist: Ken Muldowney, Vice President, REGIONS BANK

Preventing liquidation erosion on outsourced portfolios with special programs or program changes
Sustaining and/or reducing customer complaint levels in a height end time of anxiety

Creating a mutually beneficial relationship - vendor stays expense neutral to positive and creditor holds liq rates constant or better
Vendor compliance reviews - fiscal oversight in difficult times, how often and to what depths