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Monday, March 22, 2010

12:45 PM - 2:00 PM

INDUSTRY INNOVATION LUNCH SESSION: GET BACK TO THE METRICS THAT MATTER BRINGING THE FULL POWER OF TECHNOLOGY TO BEAR ON CONTACT PROBLEMS

Paul McGee, Director, Customer Contact Management, NCO
Ernest Maupin, South Area Associate Director of Financial Services, VERIZON WIRELESS
Kevin Stark, Senior Director of Sales Engineering, LIVEVOX
John McNamara, Chief Marketing Officer, LIVEVOX

Hosted by:

We all know the current environment. Volumes are up, and liquidation rates are down. Contact rates have declined through the years; consumers have less access to credit; unemployment is rampant; and consumer confidence is at all time lows. How do we navigate these waters? Join leading industry thought leaders as they discuss dialer strategies, the key measurements that track campaign effectiveness, and how to use those metrics to improve result. Panelists will also discuss how to leverage the full power and potential of technology to make agents more productive, while still getting the most out of each contact.

Benefits for attendees:

  • Discover the performance metrics most crucial to contact campaigns – and put them to work for your firm
  • Learn dialer strategy tips to combat a tough economic environment from industry leaders
  • Discuss how advances in hosted technology can improve agent productivity and help manage compliance

Note:  Lunch and drinks will be served during the session and all attendees are invited. A new Apple iPad and other items will be drawn in raffles. Delegates may register at the conference registration counters.

Pre-registration is required.

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