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Track: STRATEGY Concurrent Track

Monday, March 22, 2010

2:00 PM - 2:45 PM
Decrease Defaults with Untapped Customer Information
Moderator: Bobbie Britting, Research Director, TOWERGROUP
Panelist: Tom Johnson, Vice President of Product Development, ZOOT ENTERPRISES
Panelist: John Pannell, Vice President, Credit Risk & Finance, FIRST INTERSTATE BANK
Panelist: Sue Saathoff, Senior Vice President of Operations, World’s Foremost Bank, VICE PRESIDENT, CABELA'S

This interactive panel discussion will focus on how advanced credit risk techniques can be applied throughout the consumer lifecycle to decrease the probability of default and to improve collections success. Our panel of experts will cover:

  • The importance of sharing consumer information across the credit lifecycle to enable consistent policy; 
  • How efficient credit risk policy development can enable smarter originations, resulting in fewer accounts defaulting; and
  • How collecting the right consumer information at the beginning of the lending relationship can enable more effective collection on defaulted funds.

Each presenter will discuss the challenges and opportunities from their perspective.

Key Take-Aways:

  • Tools that can assist in collecting the right data at the beginning of the credit lifecycle
  • Methods for decreasing the time necessary to update credit risk policy

2:45 PM - 3:30 PM
Why You Can’t Afford to Ignore Debt Settlement
Moderator: Teresa Dodson, COO/Executive Vice President, PERSOLVO DATA SYSTEMS
Panelist: Carmine Dorio, Senior Vice President, PROGRESSIVE FINANCIAL SERVICES, INC.
Panelist: Dave Leuthold, Executive Director, THE ASSOCIATION OF SETTLEMENT COMPANIES (TASC)
Panelist: Jenna Keehnen, Executive Director, UNITED STATES ORGANIZATION FOR BANKRUPTCY ALTERNATIVES (USOBA)
Panelist: Jenna Keehnen, Executive Director, UNITED STATES ORGANIZATION FOR BANKRUPTCY ALTERNATIVES (USOBA)
Panelist: Roger Knauf, Executive Director, DBA INTERNATIONAL

This panel discussion will outline the current trends in the debt settlement industry and provide an update on legislative and regulatory proposals which may impact the industry going forward. Panelists representing the two debt settlement trade associations, USOBA and TASC, the debt buying industry and credit issuers will provide insight into how to effectively identify consumers enrolled in debt settlement programs, and how to leverage this highly motivated and profitable segment of debtors to increase collections and recoveries utilizing proven strategies and emerging technologies.

4:00 PM - 4:45 PM
Sustaining Vendor Performance In a Negative Macroeconomic Environment
Moderator: Sean McVity, Managing Partner, GARNET CAPITAL ADVISORS, LLC
Panelist: Mike Goins, Senior Manager, CHRYSLER FINANCIAL
Panelist: Kevin M. O'Donnell, Agency Manager, WELLS FARGO
Panelist: Ken Muldowney, Vice President, REGIONS BANK

  • Preventing liquidation erosion on outsourced portfolios with special programs or program changes
  • Sustaining and/or reducing customer complaint levels in a height end time of anxiety
  • Creating a mutually beneficial relationship - vendor stays expense neutral to positive and creditor holds liq rates constant or better
  • Vendor compliance reviews - fiscal oversight in difficult times, how often and to what depths