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Letter from the Chairmen
"Margins are pinched, loan demand has yet to recover, consumers and regulators are pushing back on all kinds of fees – in some ways, it seems as though nothing has changed over the last 12 months." Read more...
Conference Agenda
Thursday, March 14, 2013
2:15 PM - 3:00 PM
Track: Innovations in Banking View Track
THE USE OF SOCIAL MEDIA TO ENHANCE CUSTOMER SERVICE AND EXPERIENCE
In this session, you will learn how TD Bank Group is embedding social media in the core of its business processes with the goals of improving customer service and gaining business insight, improving productivity and engaging employees.