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Letter from the Chairmen

"Margins are pinched, loan demand has yet to recover, consumers and regulators are pushing back on all kinds of fees – in some ways, it seems as though nothing has changed over the last 12 months." Read more...


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Thursday, March 14, 2013

2:15 PM - 3:00 PM
Track: Innovations in Banking View Track

THE USE OF SOCIAL MEDIA TO ENHANCE CUSTOMER SERVICE AND EXPERIENCE

Wendy Arnott, Vice President, Social Media and Digital Communication, TD BANK GROUP

In this session, you will learn how TD Bank Group is embedding social media in the core of its business processes with the goals of improving customer service and gaining business insight, improving productivity and engaging employees.

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