THE FUTURE “äR NU”: WHAT US BANKS CAN LEARN FROM SCANDINAVIA ABOUT THE FUTURE OF RETAIL DISTRIBUTION

Significantly reduced channel profitability, declining branch service volume, and changing customer buying behaviors have created a clear imperative for US banks to evolve their legacy retail distribution systems.  So, what will the future look like?   With high mobile and internet adoption, low cash and check use, and surprisingly similar customer demographics, the Nordic banking markets provide important insights – and some cautionary tales – to answer this critical question.  In this session, we will share profiles of the Nordic prevalent retail banking models, extrapolate key themes, and assess their fitness and potential impact for US banks.