Participating Companies

Speaking companies include Forrester, IBM, RBC Bank, Silanis, and Wells Fargo

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Thursday, January 17, 2013

9:10 a.m. - 10:00 a.m.

KEYNOTE: CUSTOMER EXPERIENCE DRIVES E-SIGNATURE ADOPTION

Craig Le Clair, Vice President, Principal Analyst, FORRESTER RESEARCH

The importance of customer experience is on the rise among financial institutions. Banks are rapidly adopting innovative technologies such as e-signatures to transform customers’ experiences in everything from residential mortgage applications to commercial lending. As a result, e-signatures have been elevated to a new strategic plateau at both the business and IT level.

An expert in helping companies transform from manual, paper-based processes to the mobile and digital world, Craig Leclerc, VP and Principal Analyst with Forrester Research, will share his views on e-signatures as a foundational enterprise technology. Author of the first-ever market segmentation report on e-signatures, he will explore the four categories of use cases for e-signatures as well as key technical and business considerations now that the enterprise focus has shifted from cost reduction to customer experience.

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