Thursday, January 17, 2013
E-SIGNATURES: UNLOCKING THE FULL BENEFITS OF THE DIGITAL EXPERIENCE
In this presentation, James McGuire, VP, Digital Strategy & Experience, Royal Bank of Canada, will explain why e-signatures are key to this bank’s digital strategy. He will share the requirements for e-signatures within the bank, as well as learnings from the evaluation/selection process, how they made the business case, the challenges they faced with NIGO rates, and recommendations for banks undertaking similar projects. RBC chose to start by e-signature-enabling wealth management processes outside the branch.
Earlier this year, the bank’s investment sales force began entering customer data directly on their laptops and having customers sign on a tablet PC – keeping transactions 100 percent electronic for straight-through, paperless processing. Over 90 percent of the first wave of customers said they would consent to signing documents via e-signature again in the future. RBC (RY on TSX and NYSE) is one of Canada's largest banks as measured by assets and market capitalization, and is one of North America's leading diversified financial services companies.