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Friday, December 6, 2013

7:15 a.m. - 8:00 a.m.

BREAKFAST BRIEFING: TRANSFORMING THE CUSTOMER EXPERIENCE FROM ONBOARDING TO RETENTION

C. Anthony Bowles, U.S. Manager Financial Services & Banking Business Segment, GMC SOFTWARE TECHNOLOGY
Scott Draeger, Customer Communication Strategist, GMC SOFTWARE TECHNOLOGY
Antoine Hemon-Laurens, Director of Mobile Product Marketing, GMC SOFTWARE TECHNOLOGY

Sponsored by:

From client onboarding to clearing the path to purchase, the quality of the customer experience is critical in attracting and retaining your customers. This session will discuss the current challenges faced by financial services and banking organizations and how a single customer communications platform that spans all channels of delivery can provide a unified experience to your customers. See firsthand a demonstration of how your organization can transform the client onboarding process and enhance customer documents with a customized, interactive experience, both on and offline.

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