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KEYNOTE ADDRESS: SIMPLIFY AND SATISFY: KEYS TO KEEPING SMALL BUSINESS CLIENTS HAPPY

With Chase for more than a quarter century, Alice Rodriguez is Executive Vice President and head of Business Banking in California. During her tenure, Alice has worked with thousands of bankers and millions of customers, yet she says the keys to growth and success stay constant. By working with customers you know and businesses you understand, you will do the right thing by your customers - the right way every time. Sounds simple, but it takes strategy and discipline to pull it off, as Alice will explain in her keynote presentation.

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