What's New?

Pre-registration closes Monday, Oct. 13—REGISTER NOW

New Session on Competing with Non-Banks Added

New Session on Social Media Analytics Added


Stay Connected
Twitter #BankAnalytics14

Forward this Session

Forward this Session

BIG DATA, VOICE ANALYTICS, AND UNSTRUCTURED DATA HELPS THE TACKLE THE COMPLIANCE CONUNDRUM

Big data technologies can integrate and analyze call center data streams to improve compliance and customer experience processes. Voice analytics technology can detect emotions, keywords, topics, and trends for use within business analytics. Combining all this the information, in near real time, with structured customer demographics and product data can help: Ensure product marketing and disclosures comply with CFPB requirements Categorize consumer complaints consistently Identify emerging issues to proactively respond to product/campaign issues Predict repeat callers and complaint escalation

(Separate e-mail addresses by comma.)

(The e-mail address(es) that you enter will not be saved or used for any other service.)