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Thursday, March 13, 2014

2:15 p.m. - 2:45 p.m.
Track: Branch Optimization View Track

A CLIENT CENTRIC OMNICHANNEL STRATEGY

Moderator: Amit Bhandari, Partner, OLIVER WYMAN
Cristie Richards, Senior Vice President, Director of Retail Strategies, ZIONS BANK
Nitin Mhatre, EVP of Personal Banking, WEBSTER BANK

Learn how Zions Bank’s Omnichannel banking strategy is designed to maximize clients’ experiences in the bank — making it as easy as possible for them to utilize their preferred point-of-contact, all while experiencing a consistent level of service.  From customer touch points in the bank’s network of 128 financial centers and 172 ATMs, to its internet branch, mobile banking and other emerging technologies, Zions’ strategy uses transaction data and staffing models to keep costs down while offering clients the most convenient channels that meet their needs. 

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