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Friday, March 14, 2014

9:20 a.m. - 10:00 a.m.

RACE TO 2020: WILL RETAIL BANKS BE READY?

Moderator: Sherief Meleis, Managing Director, NOVANTAS, LLC
Greg Quinn, Border Customer Experience, Every Day Banking & Payments, TD CANADA TRUST
David Clifton, Executive Vice President and Chief Customer & Marketing Officer, HUNTINGTON BANK
Matt Steenson, Retail Segment Executive, PNC

The retail banking industry has entered a historic transition era, with face-to-face branch banking steadily losing ground as customers flock to digital alternatives. Executives will need a multi-year vision on how to re-shape their franchises.

This panel discussion will explore the long-range view for retail banking, including the three critical areas of digital banking, branch network optimization and innovation. Executives will debate the future shape of the industry and discuss key issues and turning points that banks likely will encounter on the road ahead.  

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