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WORKSHOP B: IMPROVING PERFORMANCE IN THE NEW BANKING ENVIRONMENT: MISSION IMPOSSIBLE?

With economic pressures driving down profits and all eyes on efficiency, retail bankers are looking at ways to shrink branch staff and increase performance at the same time. Sound like the banking version of “Mission Impossible”? It doesn’t have to be. This workshop will showcase how scorecards can help your bank leverage data to improve performance, increase productivity and drive organizational change by: • Clarifying and translating strategic objectives into measures • Communicating strategic objectives and measures throughout the bank • Aligning departmental and personal goals with the strategy • Holding staff accountable for taking actions to achieve strategic objectives • Measuring results and monitoring progress to continually improve strategy Attendees will take away actionable tools that will enable them to effectively motivate, monitor and manage their staffs performance.

*There is an additional fee for this workshop

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