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Thursday, March 13, 2014

2:15 p.m. - 2:45 p.m.
Community Bank as Innovator - Independence Developing ‘Mobile First’ Technology Driven Strategies
Gordon A. Baird, Chief Executive Officer, INDEPENDENCE BANCSHARES, INC.

Independence Bancshares is one of the banks making the transition from old world legacy systems and customer service models to the new world of customer-centric, digital channel-prioritized products and services. The company's leadership believes that mobile and streamlined processing capabilities are critical to the success of future community- and larger-banking initiatives. Independence strives to lead the market with exceptional customer service and technology driven products and wants to bring other community and midsize banks in along the way.

2:45 p.m. - 3:30 p.m.
Profitability With Digital Customers: What’s The Next Priority?
Jim Van Dyke, CEO, JAVELIN STRATEGY & RESEARCH
David Godsman, Digital Banking Solutions & Operations Executive, BANK OF AMERICA
Manuel Baldasano, Executive Vice President, Head of Channels, SANTANDER BANK, N.A.
Christopher Cox, Head of Digital Experience Delivery, USAA
Ron Secrist, Senior Director, Mobile Division, CAPITAL ONE
Kristy Brandon, Senior Vice President of eBanking Retail Products, COMERICA BANK

Digital channels are now simply table stakes, so how must retail leaders set priorities to achieve maximum sustainable profit? This panel of digital banking leaders, led by Javelin Strategy & Research CEO Jim Van Dyke, will focus on how they balance the tough decisions in features, products and marketing approaches; linking digital and mobile capabilities to adoption and usage targets; segment strategies from underbanked to wealth  and young adults to the newly-retired and more in…

3:30 p.m. - 4:00 p.m.
Innovation & Banking: Open Innovation at BBVA
David Kucera, Director of Business Innovation, BBVA COMPASS

What is the role of innovation in banking? Can the industry fully undergo a digital transformation? Dave Kucera, Director of Business Innovation at BBVA Compass, will examine one bank’s quest to reimagine itself in the era of Google and Apple. At BBVA, this includes the creation of an internal “startup company,” to test and learn, a more thorough understanding of the financial technology landscape, and strategic investments with Fintech startups to help change the traditional banking business model.

4:15 p.m. - 5:00 p.m.
Designing the Perfect App
Moderator: Penny Crosman, Editor-in-Chief, BANK TECHNOLOGY NEWS
Christopher Peper, VP, Mobile Channel Manager, US BANK
Andres Wolberg-Stok, Global Mobile and Tablet Banking Director, CITI
Armin Ajami, VP, Senior Product Manager, Digital Channels, WELLS FARGO

Ease of use, speed, accuracy, and cutting-edge features all matter when designing apps for smartphones, tablets and desktops. A team of pros share insights into the best practices around designing consumer- and business-friendly apps.…

5:00 p.m. - 5:45 p.m.
Mobile Wallets and Payments: Yes? or Not Yet?
Moderator: Ginger Schmeltzer, SVP, Emerging Payments, FISERV
Brice Mindrum, Mobile Services Manager, AMERICA FIRST CREDIT UNION
Sarah Shute, First VP, Retail Banking Operations Officer, CAPITOL FEDERAL SAVINGS BANK
Additional Speaker to be Announced

The “next big thing” in payments seems to change daily. The proliferation of new payment channels and ongoing emergence of non-bank competitors are transforming how consumers manage and spend money. Rolling out next generation mobile financial services is a great way to better serve customers, but actually delivering and supporting these services comes with a set of complex considerations. In this panel session, bankers will discuss the implications of offering today’s newest and most in-demand mobile…