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Venue


The Westin Galleria Dallas
13340 Dallas Parkway
Dallas, Texas 75240

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Friday, April 9, 2010

11:30 AM - 12:00 PM

BEST PRACTICES IN MORTGAGE SERVICING THAT LEAD TO HIGHER RETENTION & LOYALTY

Rockwell F. Clancy II, Executive Director, Financial Services, J.D. POWER AND ASSOCIATES

As we emerge from the challenges of the past year with origination volume surging, it’s more important then ever to focus on the customer experience.  J.D. Power and Associates will share the most important key performance indicators from their Primary Mortgage Servicer Study that are most closely associated with higher levels of loyalty, advocacy, and retention. 

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