Featured Speakers
Featured Speakers
Rick Ferguson
Editorial Director
COLLOQUY
As Editorial Director of COLLOQUY, Rick Ferguson is responsible for all COLLOQUY print and online publishing, educational and research projects. Under Rick’s direction, the COLLOQUY magazine and web site provide a worldwide audience of 32,000+ subscribers with news, expert commentary, program summaries and research on all facets of loyalty marketing around the globe.
Andrew Pyper
Senior Director Loyalty & Credit Marketing
Saks Fifth Avenue
Andrew Pyper is Senior Director of Loyalty and Credit Marketing at Saks Fifth Avenue. In this role, Andrew leads a team with responsibility for the Saks’ loyalty program SAKSFIRST, marketing and acquisition of the Saks Fifth Avenue World Elite MasterCard® and Saks Private Label Credit Card, the Saks Fifth Avenue Gift Card program and new customer acquisition efforts. Throughout these various responsibilities, Andrew’s team is focused on leveraging different payment types to drive customer loyalty and differentiate Saks Fifth Avenue in the competitive luxury retail market.
Rob Rosenblatt
General Manager of Customer Loyalty, Mobile Commerce and Innovation
Chase Card Services
Rob Rosenblatt is Chase Cards’ General Manager of Customer Loyalty, Mobile Commerce and Innovation. In this role, Rob is responsible for Chase’s loyalty center of excellence, including the Ultimate Rewards program. Ultimate Rewards, launched earlier this year, is Chase’s new flagship rewards program offered on Chase Freedom as well as the new Chase Sapphire and Chase Ink product lines. Rob is also responsible for launching new, innovative Mobile Commerce applications for Chase Cards, as well as identifying and piloting breakthrough innovations in the card space.
Conference Chair
Sarah Phelps
Principal
First Annapolis Consulting
Ms. Phelps joined the firm in 2000 and specializes in the card issuing practice area and leads the loyalty support strategic initiative for the firm. She has been engaged by financial institutions, major US brands and payment processors in various tactical, operational and strategic roles. Her areas of expertise include strategic planning, outsourcing, credit card operations management, negotiations and card issuing partnerships. Sarah has leveraged her expertise to identify market opportunities and to formulate strategies for growth and optimization of capital return.