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Tom Brown CEO Second Curve Capital Conference Co-chair

Richard Melville Group Editorial Director, Banking Sourcemedia Conference Co-chair

Recent times have not been kind to retail bankers. New regulation, a stutter-step economy, and the deleveraging of consumer balance sheets are just some of the factors that have kept growth at bay in this line of business that is so crucial to banks, and America’s well-being.

With conditions as challenging as they have been, banks can be forgiven for taking a wait-and-see attitude when it comes to investing in their retail businesses. But waiting and seeing isn’t a long-term option; in recent months there have been clear signs that retail bankers are stepping up their competitive games in anticipation of better times.

It’s with an eye to that budding activity — not to mention the dramatically altered regulatory and competitive landscape confronting bankers — that we’ve adopted the “Reinvent, Retool, Refocus” framework for this year’s Best Practices in Retail Financial Services Symposium. To pick just a few examples of the challenges currently on bankers’ plates:

• Advances in technology and widespread adoption of smart mobile devices by consumers and small businesses are compelling retail bankers to reinvent their online and mobile offerings
• Banks’ own self-service initiatives and efforts to more actively engage front-line staff in high-value revenue-generating activities mean investing in retooling branch networks
• New rules around interchange are forcing bankers to refocus their revenue attention away from traditional debit and transaction account businesses

The retail banking world has changed dramatically in recent years. What hasn’t changed is the unique opportunity that the Best Practices Conference represents: Top retail banking executives giving their insight and inside views on the initiatives that will reshape the business in the coming year.

Consider this your invitation to join us for this industry-defining event. Make your reservation now to join us in March.