Each year, the Best Practices in Retail Financial Services Symposium presents the latest research-driven insights from consumers, bankers and solutions providers. Research-based presentations are designed around empowering studies that will help you better understand the markets you serve and prompt new thinking around your approach to products and services.
In February 2012 J.D. Power will publish its study on bank customer switching and acquisition. This timely research examines the drivers and impacts associated with customers who have recently switched their primary institution and why.