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Longer Road to Normal (Higher) Credit Losses on Cards: Interactive Graphic

Harry Terris | May 16
The latest monthly reports from credit card issuers provide more evidence that loss rates will stay abnormally low longer than thought just a few months ago.
National/Global
Markets

Small Banks' Speed Advantage Threatened by Online Lenders

Andy Peters | May 15
Community banks often promise to move quicker on loan applications than big, bureaucratic banks. But online lenders are starting to make small banks look slow by approving small-business loans in a day or less.
Comments (3)
Consumer Finance
Technology

Mountaineers Use Bank App on Mount Everest

Mary Wisniewski | May 15
Two Standard Chartered customers aim to earn a spot in the Guinness Book of World Records for making mobile banking transactions at a high altitude.
Mobile Banker
Technology

'Simple' Banking: Sea Change or Marketing Gloss?

Kevin Wack | May 14
A preference for greater simplicity in consumer banking products is one legacy of the financial meltdown, but the challenge for banks is delivering on the promise.
Comments (2)
Community Banking
National/Global

BankUnited Uses Soft Serve to Soften Up N.Y. Customers

Jackie Stewart | May 10
The Miami Lakes, Fla., company handed out free ice cream and metro cards at its new Manhattan branches to build branch recognition.
Community Banking

The Debate Around Responsive Design in Mobile Banking

Penny Crosman | May 09
The ideal of responsive design, in which one set of web pages displays perfectly on any device, has yet to be realized, some observers feel.
Comments (1)
Community Banking
National/Global

More Banks Plan to Add, Not Subtract, Branches

Kate Berry | May 09
A new report from Celent finds that many banks plan to expand their branch networks over the next few years even though all the evidence suggests that foot traffic is declining and that most transactions are now conducted online.
Comments (5)
Consumer Finance

Should Regulators Permit a Wal-Mart Bank?

May 08
The Dodd-Frank Act's ban on pure commercial ownership of industrial loan companies is set to expire in July. American Banker editors discuss the pros and cons of allowing a commercial enterprise like Wal-Mart into the banking business at a time when the previous argument against doing so has been turned on its head.

Related article: War Over Retailer Banks Could Reignite, With or Without Walmart

Comments (2)
National/Global
Community Banking

How Some Banks Ace LinkedIn

Penny Crosman | May 08
Which financial institutions "get" LinkedIn? Jennifer Grazel, the social media network's global head of category development for financial services, offers up several examples.
Technology

Discover Ads Brag About Treating Cardholders Fairly

Kevin Wack | Apr 30
With Washington on the consumer protection warpath, Discover's latest marketing pitch plays up the flexible and generous terms of its new flagship product, the "it" card.
National/Global
Consumer Finance

Banks Should Act More Like Apple: Cap One's Innovation Chief

Sean Sposito | Apr 25
Mark Jamison of Capital One envisions a future in which financial services companies mimic Apple and other tech giants, turning bureaucracies into plug-and-play digital platforms.
Comments (2)
National/Global
Community Banking

Citi Pitches 'Offset Mortgage' as Way to Pay Off Loans Faster

Kate Berry | Apr 25
The bank hopes to capture a larger share of the home loan market by helping borrowers use the outstanding balance of existing accounts to reduce the interest paid over the life of their loan.
Comments (1)
Mortgages
National/Global

Cost-Cutting Leads Small Banks to Go Green

Jackie Stewart | Apr 22
Several community banks are taking a serious look at building eco-friendly branches — not just to be "green," but to save some green, too.
Consumer Finance
Community Banking

BBVA's NBA Account Nets 10k Customers in First Two Months

Sean Sposito | Apr 22
Roughly two months after BBVA Compass launched its branchless bank account for basketball fans, the bank has about 10,000 NBA Banking customers, says BBVA's chief marketing officer John Wessman.
Mobile Banker
National/Global

How to Rethink the Customer Experience — Harmening

Apr 20
Banks have to reconsider how their customers are using mobile technology, branches and ATMs, and successful companies will create an "integrated multichannel experience," says Bank of the West's Andy Harmening, a senior executive vice president and regional banking group head. He spoke to American Banker at the annual Best Practices in Retail Banking Symposium.

• Smaller Branches Will Survive
• Assessing the Pros and Cons of the CFPB
• Small Business Loans Offer Growth Opportunities
• Balancing Risk v. Loan Growth
• Loan Pricing Can Be 'Scary'
• Few Answers to Bank Breakup Questions
• Foreign Bank Ownership Has Its Advantages

Community Banking
National/Global

In Pictures
Comments of the Week: Fair Lending Insanity; Split Chairman and CEO Roles?

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