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'We're Operating in a Fairly Strange Environment': Week's Best Quotes

The most notable quotes from American Banker stories of the previous week. Readers are encouraged to add their own observations in the Comments fields at the bottom of each slide.

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On Four Oaks Bank's claim that it was forced to keep working with a payments processor: On Four Oaks Bank's claim that it was forced to keep working with a payments processor: "I've never heard of a bank being the victim of extortion. Usually, the bank is the source of the extortion."

— U.S. District Judge Terrence Boyle

Related Article: Quirky Judge Waylays Justice Department Lending Probe

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PNC Financial Services Group (PNC) Bill Demchak on the outlook for litigation against banks: PNC Financial Services Group (PNC) Bill Demchak on the outlook for litigation against banks: "We continue to operate in a fairly strange environment as it relates to people coming after banks."

Related Article: Regional Banks Threatened with Soaring Legal Bills

On Provident Community Bancshares' decision to take Troubled Asset Relief Program funds: On Provident Community Bancshares' decision to take Troubled Asset Relief Program funds: "We didn't want it, but our primary regulator told us we better take it. We thought we could pay it back, but the downturn was longer and deeper than we thought."

— Dwight Neese, CEO of Provident

Related Article: Tarp Dividend Adding Pressure on Banks to Sell

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On the dangers banks face from making a unsuccessful acquisitions: On the dangers banks face from making a unsuccessful acquisitions: "An acquisition is the riskiest thing a company can do to its shareholders. It is hard to recover from a bad acquisition."

— Philip Flynn, CEO of Associated Banc-Corp (ASBC)

Related Article: Associated Could Find M&A Benefit from Lifted Reg Order

On Colonial Virginia Bank's decision to sell to Xenith Bankshares (XBXS): On Colonial Virginia Bank's decision to sell to Xenith Bankshares (XBXS): "It was the best path for us ….We had a hard time painting a picture where remaining independent was the right decision."

— Robert Bailey, CEO of Colonial Virginia

Related Article: Xenith Enters Virginia's Hampton Roads Area with Latest Deal

On what banks can learn from Amazon.com: On what banks can learn from Amazon.com: "Amazon's not calling you to say, 'Do you want something?' They're using the data to understand what people want."

— Rilla Delorier, who oversees SunTrust's (STI) consumer banking strategy

Related Article: Amazon Becomes Retail Bank Role Model

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On how RBS Citizens is preparing to separate from its parent company, Royal Bank of Scotland: On how RBS Citizens is preparing to separate from its parent company, Royal Bank of Scotland: "Our financial performance still needs to improve… [but] Rome isn't built in a day."

— Bruce Van Saun, CEO of RBS Citizens

Related Article: RBS Citizens Needs Internal Fixes Before IPO: CEO Van Saun

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On how banks can take advantage of customer complaints aired on social media: On how banks can take advantage of customer complaints aired on social media: "Any time there is a problem, it is a chance to go above and beyond. After that, customer loyalty is usually higher."

— Christopher Liechty, vice president of marketing at People's Utah Bancorp

Related Article: Social Media Complaints Provide Banks Chance to Step Up Service

The most notable quotes from American Banker stories of the previous week. Readers are encouraged to add their own observations in the Comments fields at the bottom of each slide.

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