A voice response system, developed jointly by two divisions of AT&T, is now available in a service bureau environment.
The Conversant voice response system provides customers access to all current deposit and loan informatiun, including prior deposits and withdrawals as well as cleared check informalion. It has a bilingual capability and its allows users to switch from the voice response system to a live employee of the financial institution.
The system was developed by AT&T Global Information Solutions Data Services division and AT&T Global Business Communication Systems.
