Early, CLoud offers service enhancers.

Early, Cloud Co. is demonstrating two new products at the American Bankers Association National Operations and Automation Conference in San Francisco this week.

The two products, Call-Flow and Message Driven Processor, help banks improve the quality of their customer-service operations.

CallFlow is distributed call-center software that allows banks to automate their telephone-based, customer-contact operations with voice-data integration, universal data access over the network, and workflow management.

CallFlow provides banks with the performance benefits of on-line transaction processing and the flexibility to support a message-oriented approach for managing complex business requests. CallFlow, which runs under International Business Machines Corp.'s Customer Information Control System transaction-processing monitor, provides a fully integrated system for customer contact functions including telebanking, customer support, order entry, account management, direct response, and collections.

Message Driven Processor is the Newport, R.I.-based vendor's message-oriented product that insulates programmer-created client-server applications the need for code for low-level data base and network-protocol interfaces that are difficult to use and maintain.

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