"Where has technology had the most profound impact on your business
Mary Alice Taylor
evp, global operations and technology
Citibank
"The greatest impact has been in our drive towards building a
services, based on growing customer demand. This has been fueled by
technology and the accompanying growth of electronic commerce."
Austin Adams
evp, automation and operations
First Union
"Building on our single systems
platform, we have been able to accelerate efforts relative to the