Contents

portfolio management 4A

Portfolio Theory Makes its Way to Banks

The securities industry staple helps banks study loan segments, distribution, enhance profits.

COVER STORY: 6A

Consumer Debt: Charge-Offs, Offers Rise

Issuers search for new cardholders everywhere, relying on risk management to protect them.

POINT OF VIEW 8A

Death of the "Old "Advising Bank

Technology takes over letters of credit; institutions provide internet trade data to customers.

q & A: Norwest svp Anat Bird 10A

Integrating Channels: The Big Picture

A seamless, profitable system requires management vision and knowing what customers want.

on-line trading 11A

Growth, Price Wars, Customer Poaching

Firms drop rates, forage for the elusive, seasoned on-line users who bring the most profit.