Commentary
7 Let the Electronic Commerce Games Begin
With VeriFone on board, HP is determined to drive EC.
News Analysis
10 Experts: Debit Card Future Undimmed by Lawsuits
Retailers likely to lose their bid not to accept debit cards.
10 Financial Service Applications to Grow
Report says 3.5 billion smart cards in circulation by 2001.
10 Grapevine, Money Matters
12 Microsoft Dumps Its Fees
Banks no longer charged to connect customers.
12 GE Capital's Fleet Card Attracts Bell Atlantic
Bell Atlantic first corporate customer for GE's fleet card.
12 Top 10 Deals of the Month
14 OTS Reform to Give Thrifts a Chance
New technology regs will help thrifts compete.
14 Customers Ready for
E-Presentment
Customers prefer banks for electronic bill payment.
14 Frontiers
Between the Lines
17 Microsoft's Grand Web Banking Strategy
Where does Bill want to go today? D'Amato's ATM delusions; Chase's
17 Who's News
Catherine Allen charges ahead with BITS
Future Money
18 Money Laundering &
The Internet
Will digital cash help crooks clean dirty money?
19 The Barbarians at S.W.I.F.T.'s Gate
Competition for payments messaging heats up.
Future Money
19 Is E-Cash a Dead End?
Analysts question the future of digital cash.
20 Royal Bank Strikes Gold
Integrion Financial Network surprises naysayers.
20 An Alternative to EDI?
New technology hyped as simpler, cheaper than EDI.
Direct Banking
21 EBP: Can it Alienate Customers?
Glitches in electronic bill pay threaten EBP progress.
21 Easing Web Complexity
New tools help banks set up transactional Web sites
Retail Banking
24 Harnessing Push Tech
To Pull in Loans
Web lenders push marketing to potential Web customers.
24 Banks Buy Into BPO
Outsourcing entire business line processes.
26 Selling Unsecured Consumer Loans On-Line
A Delaware bank's 2-minute loans open to anyone on-line.
26 BofA Accelerates Credit Application Approval
20,000 applications screened a day-and no outsourcing.
27 Dime Savings Bank Eyes New Territory with ALM's
Test market could lead to consumer loans in 48 states.
30 Extending PFM Service to Attract Typical Consumers
IBM's Smart Check helps consumers track spending habits.
30 Scorecard Addresses Risk of Subprime Auto Loans
Market-tailored tools increase banks chances for success.
31 IBAA Offers Credit Card Franchising for Members
Small community banks now able to offer credit cards.
32 With CTI, Schwab Boosts Productivity 10 Percent
Intelligent routing shortens calls and saves money.
32 Comerica's Direction 2000: Not Just Lip Service
Customer service initiatives ready bank for next century.
32 Models: Use'em or Lose It
Outside models can save money and company secrets.
33 Debt Management System Cuts Collection Costs
Collection and recovery costs streamlined in U.K., U.S. next.
Small Business
39 New Bank Gives Minority Businesses a Break
BankBoston offers innercity small businesses $100 million.
39 Women Entrepreneurs: The Next Hot Market
Bank One targets women with loans by phone.
Corporate Banking
43 Pru Securities: Laptops With a Price
Using hi-tech tools to re-establish credibility.
43 Bank of Montreal Fully Integrates Trading
Front-to-back office derivatives system adds efficiency.
43 Finance Innovation
Personality Profile
51 Driving the Future of Electronic Payments
BITS CEO Catherine Allen details her vision of how e-payments will
Op Ed
52 Banks: Pausing to Rethink the Logic of Outsourcing
Savings not guaranteed, says CHN Resources president Charles H.
Parting Shot
56 Banking's Next Frontier: Customer Information
Lazard Freres' Ned Davis says banks have to target market, not just
New Products
26 Merchants: EC Hosting Service
On-line shopping gets easier for customers, merchants.
Case Studies
34 Northern Trust Doubles its Assets with the Help of IT
Hi-tech plus personal touch reaches wealthy customers.
36 Summit's Web Site Gathers Advanced Data
Interactive site gives customers what they want.
40 Portfolio Management at People's Heritage
Tracking customer relationships despite M&A.
Cover Story
44 Is A Private Global Bank In Your Future?
The Group of 20's Continuous Linked Settlement Bank, also called
