6A Banks Begin to See a Rebound In Customer Loyalty
Sustained growth and consumer confidence are key factors.
7A Banks Lead in Trustworthiness, But Margin Narrows
Edge over other institutions has narrowed in four years.
8A Perception of Bank Service Quality Shows
About half of those surveyed do most financial business with banks.
12A Computer Banking Gains, But Not at Internet Speed
Consumers using on-line banking rise to 8% from 6% in two years.
17A Customers Show Interest in New Products but Are
Analyst says banks aren't capitalizing on a big opportunity