Tech Bytes: Mass. Credit Union Unifies Its Operations

Workers' Credit Union of Fitchburg, Mass., is installing the same software in its call center, teller line, platform, and back office.

Software Dynamics Inc. is providing the enterprise delivery software, which is called Zeus.

A key factor in the decision to install Zeus was the relationship Software Dynamics has with EDS Miser, the credit union's service bureau.

Workers' Credit Union has seven branch offices, assets of $310 million, and about 50,000 members in Massachusetts and New Hampshire.

"One long-term goal we have is for our financial service representatives to cross-sell additional credit union products to members," said Doug Petersen, executive vice president and chief financial officer of Workers'.

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