Thad Peterson

SEP 12, 2008 1:00am ET

Viewpoint: Even in a Crisis, Service is Critical

How do banks keep the good customers? Unfortunately, no amount of employee coaching will make their worst customers profitable.

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Emailed

Facebook's securities filings show its Facebook Credits digital currency business is exploding. Does it pose a serious threat to banks?

Yes. Facebook Credits threatens to cut off banks from transactions and customer data.

12%

No. A system the enables users to pay for online games and page upgrades is a harmless niche.

32%

Maybe. It depends on whether Facebook makes an aggressive move into ecommerce.

56%

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